adventure of being a Client Experience Manager in security services. Your mission? To make sure customers delivering top-notch service and handling all the ins and outs of our Security Services Department. Your five years of hands-on experience managing operations and service delivery in complex customer environments Additionally, you have at least two years of program management experience, specifically in implementing multi-disciplined Whether you've directly managed projects or have had exposure to project management, your insight will be
Lead the support groups in providing support services, reporting on performance of the team against Overseeing the desk day-to-day operations of the desk Manage Client relationship (both internal and external procedure definition. Employee skills development, Training, perfromance recognition and reward. Technical Provide Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical customers for the specified technologies. Operations Management Identify opportunities for the appropriate and
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits dynamic and experienced Business Unit Manager to oversee our client services division. In this role, you will a track record of delivering results in client services, we invite you to join our team and be part of Demonstrated ability to drive revenue and manage client service contracts Minimum Desired Experience: Minimum client service operations, including end-user devices (printing, laptops, desktops, managed service desk
for a Head Service Manager who can; but not limited to; develop support service management, develop new
ITSM tool requirements and ensuring Capacity Management Plans and Capacity Monitoring are in place, and
ion
At least 5 yearsexperience in a Service management environment
Experience working in Risk
Service Desk Engineers provide IT end-user support on various components of an IT environment, including incidents or service requests and you will continuously better yourself through training and research and the face of the company. Deliver exceptional service to internal and external customers. Respond to to your Team Leader or MSOC Manager in a timely fashion. Track and manage your work record via regular ticket/ task time entries. Provide guidance and training to customer personnel, empowering the users to
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge and hardware Customer relationship management (CRM) and task management software experience Troubleshoot software related issues Competent in call centre management tools Matric National Diploma: Information Technology interpersonal skills Excellent organizational and time management skills
scene? That's where you come in as the Technical Service Lead. Your mission? To blend business goals with excitement. Together, you'll tackle securing and managing gadgets, optimizing cloud setups, and juggling heights, they are seeking a skilled Technical Service Lead to join their Aviation Department and contribute
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized
What you’ll do: