of Project Management Methodology
Take full responsibility for any in scope monthly service / project reviews and identify opportunities for account manager
Co-ordinate and manage the IT change control process.
Review change requests to ensure they are
changes on IT services and infrastructure.
Develop, document, and implement change management procedures
and policies.
Continuously improve change management processes to enhance efficiency and effectiveness
compliance purposes.
Provide training to staff on change management processes.
Offer support and
implementation of changes.
Develop comprehensive service introduction plans detailing activities, timelines
SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information Management (IM) develops and
/>An IM Change Control Specialist oversees and manages the implementation process of IM changes within
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
Description:
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions develop customised solutions. The Senior Transitions Manager will take over transitions of specific client engagements users, senior management, and IT personnel; Lead client engagements to ensure consistent service delivery; Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team. Solutioning
the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery Delivery Manager (SDM) is responsible for the service relationships with one or more customers and is accountable improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal internal teams. The SDM actively manages high severity customer incidents and problems, acting as the customers'
the mining sector is looking for a Change and Service Integration Analyst
6 months contract op p>
To lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions governance
Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests and resolution. Incident Management: Follow established incident management processes to ensure timely all incidents, service requests, and troubleshooting steps in the IT service management system. Create
(Northern Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements support diagnosis and support for output device services Contribute to the end user knowledge base Escalating incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and application
Specialist (Financial Services)
Preference financial services group of good repute requires the services of a seasoned