experienced Training Officer who will be based in Pinetown. Candidate must have at least 3 years' training experience 13h00. To ensure that all our staff have been trained in the best manner possible. Ensure that these implement training programs for retail employees to teach them effective selling and customer service techniques branches to provide training and services throughout the region and conduct audits on training requirements Prepare and submission of the WSP and ATR Develop training material that corresponds to the needs and includes
Accountabilities and Outputs
Enhanced customer service
Master Data and inputs into Load plan aligned
aligned to Customers DSP (Distribution Service
Package)
Continuous communication with SD Planning
responsible
party with the intent to improve service levels
Accountable for new customer take-on
code of practice
Active engagement in all training including competency testing
Regular practice
experienced Training Officer who will be based in Pinetown. Candidate must have at least 3 years' training experience 13h00. To ensure that all our staff have been trained in the best manner possible. Ensure that these implement training programs for retail employees to teach them effective selling and customer service techniques branches to provide training and services throughout the region and conduct audits on training requirements Prepare and submission of the WSP and ATR Develop training material that corresponds to the needs and includes
performed, which will involve contacting contractors / service providers and obtaining quotes for approval
Help and assist customers with making of product, training and problem solving. Assistance via telephone management. Planning proactive approach. Customer service and relationship building. Teamwork and Flexibility
Help and assist customers with making of product, training and problem solving. Assistance via telephone management. Planning proactive approach. Customer service and relationship building. Teamwork and Flexibility
of the store. Involvement in the recruitment, training, orientation, appraisal, and supervision of the the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management COMMUNICATION Communicate productivity, staffing or training issues, system improvement needs, and other relevant Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people problems Take initiative Communication skills to train staff members and communicate problem areas Accurate
of the store. Involvement in the recruitment, training, orientation, appraisal, and supervision of the the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management COMMUNICATION Communicate productivity, staffing or training issues, system improvement needs, and other relevant Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people problems Take initiative Communication skills to train staff members and communicate problem areas Accurate
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps being met. Monitors ongoing performance needs and training. Creates a positive environment that results in procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps being met. Monitors ongoing performance needs and training. Creates a positive environment that results in procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience