support calls to ensure user support and that high service levels are maintained.
that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams and tools is preferred. Key Responsibilities: Administrate Data Management Systems Maintain day-to-day CAPRISA and study requirements are met. Provide training to the data management team. Provide line manager
Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) for standard and low complexity incidents and service requests. Key Roles and Responsibilities: - Monitors handover procedures for shift changes to ensure service continuity - Report and escalate incidents where
data management services. Ensure timeous database set up and data cleaning. Provide training to the data
applications, ensuring efficient administration and user-related services availability. If you are a proactive support calls to ensure user support and that high service levels are maintained Support ongoing operations
understanding on IP Phones, PBX, IRV, routing) Server Administration (Domain, DNS, DHCP, Group policies, Active profile with system requirement) Application Administration SSO, CRM (learn, create & manage user access with 3rd party providers Google Workspace (Administration) Web domains (will manage company domains,
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products. Management of full software development approval (Specification, Technical Blueprints, Training, User manuals) Supports a change programme or
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products.
such as CCTV, Access control and Telephony VOIP services. This is a full-time on-site role for a IT Support technical issue resolution Excellent customer service and communication skills Able to work well under