respond to the customers’ needs with helpful solutions, delivering a high-quality service
Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets mail routing, and account management Logging customer queries and updating tickets with SLA time Remote
dashboards for new campaigns, continuation campaigns and custom campaign dashboards. To take a brief on improvements Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
capable of doing the following:
who is capable of doing the following: Generate customer invoices for online website orders Pick stock stock from office storeroom in line with customer orders Pack stock into required packaging and courier requirements requirements Organise daily courier service to collect packages for online customers Perform weekly stock count
Business Development - IT Software JSM Business Services, on behalf of a renowned client, is looking for expanding team. As a key player in sustaining customer relationships and driving business growth, this continued success. Your Role: Customer Retention: Ensure high customer retention rates. Revenue Growth: alongside Customer Care for a seamless client experience. Key Performance Indicators: Customer Satisfaction: score of 90% or higher. Retention Rate: Maintain a customer retention rate of 95% or more. Account Growth:
vehicle replacement parts. Customer service. To provide an exceptional level of service to current and prospective prospective customers relating to all parts being sold over the counter, online, or any other platform. The The Salesman will assist the customer in understanding the Companies products and identify solutions sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned
vehicle replacement parts. Customer service. To provide an exceptional level of service to current and prospective prospective customers relating to all parts being sold over the counter, online, or any other platform. The The Salesman will assist the customer in understanding the Companies products and identify solutions sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned