Durban North area is looking for a SaaS / MSP Customer Success Consultant to join their growing team in-office role. The SaaS / MSP Customer Success Consultant works closely with customers to understand and improve point of sale to contract renewal. As a SaaS / MSP Customer Success Consultant, it is your role to be the communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist
of inventory by enforcing tight control of all inbound and outbound movements and reconciliations and
of inventory by enforcing tight control of all inbound and outbound movements and reconciliations and
Selling products. Meeting customers' needs. Maintaining existing customer relationships. Growing sales the company's range of products, solutions, and services. Ensuring that personal sales targets are met/exceeded identification of new customers. Generating accurate quotations consistent with customer requirements. Speedy Speedy closure of deals. Ensuring customer needs are consistently understood and expectations met and managed calendar. Ensuring high levels of customer satisfaction and sound customer relationships. Maintaining demonstration
Selling products. Meeting customers' needs. Maintaining existing customer relationships. Growing sales the company's range of products, solutions, and services. Ensuring that personal sales targets are met/exceeded identification of new customers. Generating accurate quotations consistent with customer requirements. Speedy Speedy closure of deals. Ensuring customer needs are consistently understood and expectations met and managed calendar. Ensuring high levels of customer satisfaction and sound customer relationships. Maintaining demonstration
are met for all new business brought in. Cold calling, canvassing for new business, and following up and following up on deliveries, and after-sales service. Ensuring timeous payments from clients. Implementing Previous experience as a Technical Sales Rep - servicing manufacturing / engineering / technical clients
are met for all new business brought in. Cold calling, canvassing for new business, and following up and following up on deliveries, and after-sales service. Ensuring timeous payments from clients. Implementing Previous experience as a Technical Sales Rep - servicing manufacturing / engineering / technical clients
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding the software onboard in line with established service level agreement with clients. Configuration of T. / Technical customer support experience Experience with Microsoft365 Admin Centre, Google Workspace
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial