all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
Xcede My client in the financial industry is looking for a Cyber Security Specialist. The role of the Cyber Security Consultant: Operations will form part of the team which focusses on Cyber Security Operations services to businesses on the Shared Network. This team is responsible for management of
Xcede My client in the financial industry is looking for a Cyber Security Specialist. The role of the Cyber Security Consultant: Operations will form part of the team which focusses on Cyber Security Operations services to businesses on the Shared Network. This team is responsible for management of
is compulsory. Assist Change, Incident, Project and Release Management resources with reporting and provide
Ensure that you follow Release, Incident and SAP Change Management procedures. Provide support in terms
is compulsory. Assist Change, Incident, Project and Release Management resources with reporting and provide