team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs eviewing tickets and requirements on Autotask Service Desk
ROLE PURPOSE The Field Services Engineer L2 (is the first point of contact for VodacomNexio users and Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all IT operations (essential) Experience in Remedy Service Desk (advantageous) A and N certified Excellent
company based in Pretoria is seeking to appoint a Field Services Technician to join their dynamic team. The timely manner. Troubleshoot, test, repair and service personal computers, servers, notebooks and related network equipment. Provide onsite support and service of infrastructure at clients' premises. Provide
firewalls would be advantageous.
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Min 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
correctly and consistently Individual and team service delivery against agreed SLAs and KPIs Adherence administrative and operational tasks Active and positive engagement with end users, application support systems. External Services Management Monitor and ensure alignment of external services as specified in maintain healthy relationships with the relevant service providers. Ensure contract agreements are in place
Strong Technical Background Understanding of IT environments Presentable and Professional demeanour Networking understanding Server understanding Installing equipment End-user support Report to the client site as required Onsite Support of Client environments Be presentable and in uniform at all tim
be able to communicate well with clients and co-workers.
world. BET Software DBN is on the lookout for an IT Field Technician with the prowess to ensure the resilience CompTIA Network required. Experience with / in: Service level agreements and maintenance. Experience in and training of all relevant systems, hardware, services, networks and software daily. Set up, maintain troubleshooting of networking equipment. Attend to all service activities (whether on-site or telephonic support) support) assigned to the technician according to service level agreement timeframes. Train users to work