Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
The temporary contractor will be responsible for:
/>· Proactively propose solutions to improve the support of (new) business processes.
· Maximizing
product scope.
· Support troubleshooting, resolving and closing of Production Support tickets (Incidents
/>· Proactively propose solutions to improve the support of (new) business processes.
· Maximizing
product scope.
· Support troubleshooting, resolving and closing of Production Support tickets (Incidents
execution towards the responsible Agile Master.
· Support the development, implementation and follow-up of
is done when required to support the sales process. Student Guidance Supports the student through the followed. Uses programme marketing materials to support student guidance and ensures compliance with Brand administration functions of Distance students including support during the registration period. Competencies required:
is done when required to support the sales process. Student Guidance Supports the student through the followed. Uses programme marketing materials to support student guidance and ensures compliance with Brand administration functions of Distance students including support during the registration period. Competencies required:
of the HR and Payroll Administrator to provide support to the business on all HR processes and to ensure
Resources
of the HR and Payroll Administrator to provide support to the business on all HR processes and to ensure of payroll Human Resources Provide operational support to the business with regards to the end to end
engineering projects, trainings and coaching. Support the engineering and commodity teams to drive forward and modularization (pareto analyses). Provide support/input to the development of the project control
of the HR and Payroll Administrator to provide support to the business on all HR processes and to ensure of payroll Human Resources Provide operational support to the business with regards to the end to end