analysis
ITIL Foundation: Experience in the sacred rituals of ITIL Foundation will grant
of all Incidents and Service request according to ITIL standards • Follow up on existing and outstanding and accountability for incident management as per ITIL standards and best practice • Respond to all customers Basic understanding of IT governance and controls • ITIL foundation certification (Optional) • SAP first
/>Project Management (Waterfall, Agile, Scrum)
ITIL V4
COBIT 2019
3 years exp as an IT Manager
manipulation and analysis ITIL Foundation: Experience in the sacred rituals of ITIL Foundation will grant
requests, and changes. Ensure adherence to established ITIL (Information Technology Infrastructure Library) desk environment (desirable). In-depth knowledge of ITIL principles and methodologies (desirable). Excellent
JavaScript and front-end frameworks AJAX REST API's ITIL knowledge. SOA. XAML, XML C# Development, Agile
is advantageous. Mobility Support qualification. ITIL. Customer support soft skills. A N Remuneration:
Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm transport as travelling is a requirement. Advantageous – ITIL proficiency. ATTRIBUTES: Must be a team player with
Degree/Diploma/Certificate Microsoft Certification (MCITP) A ITIL Foundation Microsoft Certification (MCSE) 4-6 years
understanding of Data Warehousing / EPM Methodologies ITIL Principles and the application thereof Understanding