the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for the Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting churn customer account management experience • Proven experience executing customer experience and retention campaigns campaigns • Proven experience with the management of teams, including personal and professional growth of Positive attitude, well-presented and professional • Experience in sales and revenue growth • Ability to build
implementation. Project management and multinational experience.
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX trends in the customer environment, identify areas needing improvement and in collaboration with the appropriate
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX trends in the customer environment, identify areas needing improvement and in collaboration with the appropriate
seeking a Senior Business Analyst with regulatory experience join their team in Sandton on a contract basis transition states needed to address the business need, the work required to define that need and the scope to be solved and identify stakeholder wants and needs and participate to define the proposed solution Certifications IIBA endorsed
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advantageous.
Durban Matric certificate IT Software Certificate or Qualification advantage or Other SDLC experience is is essential Agile experience Scrum qualification/certificate Driver’s License. Min 1 -6 plus working years’ years’ experience as a IT Software Scrum Master in a IT Software Development Environment within the Life Clients ONLY if needed at their premises to discuss needs of certain software needed to be developed Agile coaching experience advantage PSM I or II, CSM, CSP experience advantage SDLC experience essential Change
for process improvement and implement changes as needed.
Service Account Manager needed. This is a permanent position Requirements: Matric certificate/ Grade 12 deadlines Must have Project Managing working experience regarding IT software solutions. With minimum strong working years’ in IT Software solutions. Experience gained in travelling personally oneself to the at their premises to discuss software solution needs for the External Clients premises Face to face up