requests Track, route and redirect tickets Escalate re-occurring incidents Identify trends Follow up on issues Competent in call centre management tools Matric National Diploma: Information Technology A N Analytical
Maintain Excel sheets and ensure they are up to date / re fl ect reality Boost the team morale (team building) general operational duties applicable to your area Matric, Diploma and or further studies Experience having
projects and deployments.Qualifications
Matric. SQL Knowledge essential.
SkillsInformation specifications enhancement skills beneficial. Writing RFCs or spec documents beneficial. Strong analytical
programs for use in business. The role will involve writing specifications and designing, building, testing with software engineers and systems analysts, and write programs according to their specifications. Your leveraging technology. Qualifications Required: Matric / Grade 12 Computer Science or other relevant technical Git/Subversion/Bitbucket and branching strategies Ability to write Clean code Knowledge of multi-threaded, multi-tiered
programs for use in business. The role will involve writing specifications and designing, building, testing
with software engineers and systems analysts, and write programs according to their specifications.
Qualifications Required:
recommendations that are creative, insightful, scalable and re-usable based on best practice themes and guidelines experience in statistics, data analysis, report writing and insights generation Excellent numeric capability
recommendations that are creative, insightful, scalable and re-usable based on best practice themes and guidelines experience in statistics, data analysis, report writing and insights generation Excellent numeric capability
provide guidance to team members
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process task needs to be fulfilled.
Assign and re-assign work to ensure that outputs and the elimination