Engineer audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to reduction in tickets and optimization of effort. They plan and execute possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements
current promotions and drive sales 5. Increase ticket averages by upselling or suggestive selling techniques
DNS, etc.) Following through on all Incident tickets assigned and their resolution Effectively working
possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
Purchase Orders requested. Managing of Purchase Order ticket system. Responding to ad hoc Purchase Order related
AAR regularly. Remote Support Ensure that all tickets logged online are responded to correctly and within
Enthusiast: While a Matric qualification is your ticket to the game, tertiary education adds an electrifying
Enthusiast: While a Matric qualification is your ticket to the game, tertiary education adds an electrifying
processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from