resolving and closing Operational and Maintenance tickets within defined SLAs (Service Level Agreements)
Upholding Standards Pursuing Goals Showing Composure Examining Information Team Working Following Procedures
Upholding Standards Pursuing Goals Showing Composure Examining Information Team Working Following Procedures
call centre and we assist Debt Counsellors via ticketing system. The assistance is not limited to DCs only
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
the FSCA qualification list. • FAIS Regulatory examination for Representatives (RE5) • CPD (continuous professional
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
flow charts used by 15 Voucher Examiners and 3 Supervisory Voucher Examiners measured against daily / weekly
lifecycle, change management) o Resolve incident tickets Any additional responsibilities assigned in the
applying tools to improve statistics by proper ticket management. Applies updates to databases and network