Holdings is currently seeking a QA-Poultry Meat Examiner in the Delmas and Sundra area. Monitor process and Mathematics) Certificate in Poultry Meat Examination At least 2 - 3 year's meat handler experience
Holdings is currently seeking a QA-Poultry Meat Examiner in the Delmas and Sundra area. Monitor process and Mathematics) Certificate in Poultry Meat Examination At least 2 - 3 year's meat handler experience
accountable for taking calls, chat
requests or tickets and handling resulting incidents or service requests
knowledge along with discretion to respond to tickets
-Provide client with a first call resolution
clients, when requested, on any pending requests or tickets.
-Work closely with resolver groups, and other
client
-Produce breach and ageing reports for tickets opened by service desk
-Identify gaps and
a higher level
-Methodical in approach to ticket resolution
-Demonstrates ability to interact
breached by resolving tickets timeously.
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
first-line support to all SyNCH users. Allocation of tickets to all queries logged. Identify, classify, prioritise of all logged queries. Closing of all resolved tickets. Reporting trends identified to the District, Provincial
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous Problem solving skills. Project administration. Ticket management. Proactive and driven.
environment.
proximity to Paarl. Ensure that all calls and tickets are answered and resolved within the Company SLA check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This is a client-facing
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu