looking for a Customer Representative, located in Johannesburg. POSITION The role of Customer Representative
looking for a Customer Representative, located in Johannesburg. POSITION The role of Customer Representative
Reference: NEL011315-VX-1 The role for a Service Consultant demands a proactive, detail-oriented individual computer literacy. Minimum 5 years' experience as a Service Consultant in Financial Planning. Familiarity with
distinguished entity operating in the financial services sector, renowned for their comprehensive and innovative commitment to delivering outstanding services to their customers. Our client is on the hunt for a strategic strategic and dynamic Human Capital Service Delivery Manager to spearhead their human capital strategy and human capital team. Design and maintain internal service-level agreements to bolster business partnerships
Reference: NEL011315-VX-1 The role for a Service Consultant demands a proactive, detail-oriented individual computer literacy. Minimum 5 years' experience as a Service Consultant in Financial Planning. Familiarity with
distinguished entity operating in the financial services sector, renowned for their comprehensive and innovative commitment to delivering outstanding services to their customers. Our client is on the hunt for a strategic strategic and dynamic Human Capital Service Delivery Manager to spearhead their human capital strategy and human capital team. Design and maintain internal service-level agreements to bolster business partnerships
Monitor and manage customer accounts to ensure timely collections Review and assess customer credit worthiness worthiness Resolve customer queries and disputes regarding invoices and payments Collaborate with sales and and customer service teams to address any credit-related issues Prepare and distribute reports on credit accurate and up-to-date customer records and credit files Provide excellent customer service and build strong
Monitor and manage customer accounts to ensure timely collections Review and assess customer credit worthiness worthiness Resolve customer queries and disputes regarding invoices and payments Collaborate with sales and and customer service teams to address any credit-related issues Prepare and distribute reports on credit accurate and up-to-date customer records and credit files Provide excellent customer service and build strong
scheme Service Level Agreements · Prepare and analyse statutory returns as per scheme Service Level Agreements income within stipulated time frames and scheme Service Level Agreements · Correctly prepare, process and · Resolve all queries timeously as per scheme Service Level Agreements · Capture and balance all reconciliation relationships with customers and relevant stakeholders are successfully achieved · Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Position Specific Outputs
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses