Management, Problem Management, Change Management, Service management)Process Specific Skills:
Service Delivery is vital
Take full responsibility for any in scope monthly service / project reviews and identify opportunities for renewals
/>Assess the potential impact of changes on IT services and infrastructure.
Develop, document, and
implementation of changes.
Develop comprehensive service introduction plans detailing activities, timelines
responsibilities.
Ensure alignment of new services with business objectives and IT strategy.
Collaborate
/>Collaborate with project teams to understand service requirements and ensure readiness for deployment
across IT and business units to facilitate smooth service introduction.
Communicate plans, progress
position for a REGIONAL SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery (SDM) is responsible for the service relationships with one or more customers and is accountable for proactively improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal teams manages high severity customer incidents and problems, acting as the customers' eyes and ears within
of the relevant customer site in Johannesburg, this position reports to the Customer IT Manager with Managed Services Technical Lead. This role provides on-site support as required by customers as well execution of assigned tasks and instructions from customer managers and site management Skills Technical Support Site Management Infrastructure Managed Services Site Specific Management Office 365 Admin Network
the delivery of SLAs to the business and our customers by Leading on an organizational technology change infrastructure is acquired and deployed to provide IT services while reflecting on the challenges within various our delivery. The daily objectives of delivering service and software solutions to the business within required tasks: T ake overall responsibility for the IT service delivery. Ensure successful planning and deployment data visualizations of our work products for customers. Define prospects for future learning that will
Certifications
Tendering collaboration with Services Department, drawing office and co-workers
Obtaining
Winders
Customer liaison
Handing over meetings to Services Dept / Major Projects and
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance
day in a week. Project Role : Azure Integration Services and DevOps Developer Project Role Description application requirements on Azure Integration Services (AIS) Must have: Matric Relevant IT and Azure Azure integration service like logic apps, integration account, azure function, service bus, event grid with all levels of staff, senior management, and customers Communicate effectively and clearly, in writing Logic Apps, Azure Functions, Azure Data Factory, Service Bus, Event Grid, API Management, Event Hub for