Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Requirements : Grade 12 certificate At least 2 years' Call Centre experience is an advantage Completely fluent English and Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred
Requirements : Grade 12 certificate At least 2 years' Call Centre experience is an advantage Completely fluent English and Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
58 years. Bestmed strives to be an employer of choice by: • creating a Personally Ours culture where - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
58 years. Bestmed strives to be an employer of choice by: • creating a Personally Ours culture where - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will and behavior. We are currently recruiting for a Call Centre Representative for sports betting that will behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on basis. Must have own reliable transport. Ability to multi-task, set priorities and manage time effectively
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will and behavior. We are currently recruiting for a Call Centre Representative for sports betting that will behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on basis. Must have own reliable transport. Ability to multi-task, set priorities and manage time effectively