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OneCart, fielding real-time calls/emails/social media posts from our customers. You must be calm in the email communication Responding to customer social media posts/DM’s/Facebook messenger/LinkedIn messages
seeking all graduates in the fields of Marketing or Media to fill a position on the Customer Service Desk a must (preferably in the field or Marketing / Media / Communications/Finance) Graduate Degree (3rd year
experience
Join us on SOCIAL MEDIA or visit our WEBSITE for
experience
Join us on SOCIAL MEDIA or visit our WEBSITE for
channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.
- Ensure
various channels such as voice, chatbot, social media, and WhatsApp.
- Regularly assess the performance
Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager of channels (surveys, telephone, email, social media, etc.) Ability to assertively deal with customer
Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager of channels (surveys, telephone, email, social media, etc.) Ability to assertively deal with customer
multiple channels including phone, email, social media, and live chat. This role is essential for maintaining