standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring questions
Flexible and adaptable to working hours Shifts
Persuasive negotiation skills
Intermediate Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
including office space, a conference room and a phone centre. Alinta Tech has a limited number of private investors Minimum 3 years' experience in outbound sales within a call center environment, specifically in selling long-term clients in a call center setting for no less than 1 year. A minimum of 2 years' experience in a call center
including office space, a conference room and a phone centre. Alinta Tech has a limited number of private investors Minimum 3 years' experience in outbound sales within a call center environment, specifically in selling long-term clients in a call center setting for no less than 1 year. A minimum of 2 years' experience in a call center
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison placing of orders – Administration The post Call Centre Agents appeared first on freerecruit.co.za .
from customers, assisting with complex service calls, technician support, queries around parts.
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
Minimum Requirements: