Role purpose: To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Accountabilities: • Initiates and follow through NOC actions required to achieve, improve, or maintain Level Agreement KPIs. • Implements and maintains the NOC related service support and delivery processes. • implements processes to enhance efficiencies. • Ensures NOC participation in coordination of routine inspections
Role purpose: To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Accountabilities: • Initiates and follow through NOC actions required to achieve, improve, or maintain Level Agreement KPIs. • Implements and maintains the NOC related service support and delivery processes. • implements processes to enhance efficiencies. • Ensures NOC participation in coordination of routine inspections
• Alarm visibility • MTTR.MTTD, TTR management • NOC systems uptime
• Alarm visibility • MTTR.MTTD, TTR management • NOC systems uptime