full-time on-site role for a NOC Level 2 Technician located in Randburg. The NOC Level 2 Technician will be Knowledge and experience in Network Operations centre (NOC) Network Administration skills Strong technical support
Role purpose: To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Accountabilities: • Initiates and follow through NOC actions required to achieve, improve, or maintain Level Agreement KPIs. • Implements and maintains the NOC related service support and delivery processes. • implements processes to enhance efficiencies. • Ensures NOC participation in coordination of routine inspections
Role purpose: To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Accountabilities: • Initiates and follow through NOC actions required to achieve, improve, or maintain Level Agreement KPIs. • Implements and maintains the NOC related service support and delivery processes. • implements processes to enhance efficiencies. • Ensures NOC participation in coordination of routine inspections
the Standard Operating Procedure as well as to the NOC.
the Standard Operating Procedure as well as to the NOC. Do a proper hand over at the end of each shift in suspicious activity is reported to control room and NOC at all times. Investigate or respond to unusual or protection status on hot spot areas and report it to the NOC with recommendations on how to fight these criminal
the Standard Operating Procedure as well as to the NOC. Do a proper hand over at the end of each shift in suspicious activity is reported to control room and NOC at all times. Investigate or respond to unusual or protection status on hot spot areas and report it to the NOC with recommendations on how to fight these criminal
• Alarm visibility • MTTR.MTTD, TTR management • NOC systems uptime
• Alarm visibility • MTTR.MTTD, TTR management • NOC systems uptime
with various sales teams, Customer Support, and the NOC Department. As such, your execution of this role