OS and software related issues Competent in call centre management tools Matric National Diploma: Information
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
communication skills Problem solving skills to propose mutually beneficial solutions. Broad knowledge of the Telecommunications
communication skills Problem solving skills to propose mutually beneficial solutions. Broad knowledge of the Telecommunications
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
time doing boring bug fixes and maintenance work on old and legacy systems. Sound development/technology
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
best practises and frameworks to manage the data centre, capacity planning, backups, migrations, and audits experience with server virtualisation and data centre administration. Proven experience in migrating