The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan.
Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will behavior. We are currently recruiting for a Call Centre Representative for sports betting that will be behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will behavior. We are currently recruiting for a Call Centre Representative for sports betting that will be behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational
Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
experience in a Customer Service department and/or a call centre (distinct advantage). Excellent communication
experience in a Customer Service department and/or a call centre (distinct advantage). Excellent communication