end-users in support. Update all ITSM calls timeously with a complete audit trail of actions and events, follows follows up on escalated calls to ensure completion and feedback. Maintain service and quality levels according standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
discounting on the SAP system. Accountable for opening and closing of month-end and year-end processes for annual audit preparation. Responsible for the preparation of financial accounts for audit purposes
discounting on the SAP system. Accountable for opening and closing of month-end and year-end processes for annual audit preparation. Responsible for the preparation of financial accounts for audit purposes
detailing queries that are not resolved · Handling the calls from the technician, requesting the activation of · Escalating tickets to relevant departments · Opening tickets and following up with both internal and
detailing queries that are not resolved · Handling the calls from the technician, requesting the activation of · Escalating tickets to relevant departments · Opening tickets and following up with both internal and
and enhancements and collation of test packs for audit sign off. Core Functions include Administration branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
and enhancements and collation of test packs for audit sign off. Core Functions include Administration branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
with footprint in all major SA centres has an opening in their Durban office. This is an in-house role
Maintenance Life Cycle Assist the Support Team to resolve calls related to Human Resources (Organizational Management of user profiles in SAP in keeping with risk and audit standards. Authorize user access for new and existing resolving user profile audit queries System Auditing Conduct regular system compliance audits and health checks Follow the internal IT Governance Controls to ensure audit compliance. Reporting Do requirements analysis and stakeholders Resolution of system non-compliance System audit coverage Knowledge Business principles Business
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates