standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
RESPONSIBILITIES:
with extensive in-bound and customer relations call centre experience to join their team Duties: Deal with
Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join or similar ATS systems.
The contact centre service will support the channels below (and any
Duties:
Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
team on a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible Responsibilities:
team on a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible Responsibilities:
CONTROLLER –PROSPECTON Please note this is not a call center position- do not apply if you do not have
Technical Competencies & Experience:
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing providing coaching and training to improve agent performance, and managing escalated customer inquiries. The pervise and manage a team of call centre agents.