The Operations Manager role requires:
considered as advantageous.
unforgettable experiences. Why Join Us: Opportunity to be part of a dynamic team dedicated to delivering exceptional our commitment to outstanding customer service. Managing Guest Services: Handle guest inquiries, requests and guest satisfaction. Financial Administration: Manage petty cash and other financial transactions, maintaining policies and procedures. Shift Rosters: Develop and manage shift rosters for the concierge team, ensuring exceeding guest expectations. Proven ability to manage multiple priorities in a fast-paced environment
setting the stage for exceptional hospitality by managing reservations, assisting guests with inquiries Reservations but the Guest House and Boutique forms part of the scope of work. Restaurant and Admin Processing function sheets and ensuring that these are properly managed. Update department databases/data capturing. Importing monthly invoices to the accounts department. Diary management, including arranging and coordinating meetings hospitality special events as needed. Financial management tasks including banking and handling the petty
guests to avoid possible security risks. Notifies management and/or security of
suspicious behavior
management