PRIMARY PURPOSE The ideal candidate will need to be well versed in Guest Relations with excellent communication interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well handling customer relationships and developing & promoting product and services in the inbound travel industry
members, participate in continuous development, and promote positive employee engagement.
about the hotel's services, amenities, and promotions
classic and innovative drinks exceeding customers’ needs and expectations. Must be able to work flexible serving snacks and drinks 3) Assessing bar customers’ needs and preferences and making recommendations 4) Restock excellent guest experience 6) Assess customers’ needs and preferences and make recommendations
manage and ensure cost remain within the budget and promote costs saving where achievable Ability to draft
client requirements based on special interests, needs, and budget constraints
Provide timely quotations
account queries
Arrange tour guide services as needed
Negotiate the best rates with preferred suppliers
Understanding of customer needs and products
Excellent knowledge of South African
team, fostering a collaborative work environment. Promote professional development and teamwork among staff
team, fostering a collaborative work environment. Promote professional development and teamwork among staff
maintenance items that need immediate attention. Assist with laundry as needed. Report any missing/found
customer service Assist clients/guests with special needs Weight Handling Up to 9 kg Work Setting Hotel, motel