Technical Continuity Management (TCM)
- Third Level Support
- Incident Management (IM)
- Change
Desired Skills B.Sc, B.Eng or B.Com degree with IT related subjects as majors. With above average results communication skills - interpersonal, written, and public speaking Benefits Monthly Salary is cost-to-company and mostly responsibility. Desired Experience Mid-level: 4-6 years' experience Programming experience in
completion.
manner To provide support to call centre queries relating to the relevant software Ad hoc strategic optimization
within budget and timelines and to the correct level of quality and performance to enable client services core duct and fiber routes, spurs, and PoP sites entries, MMRs. Develop Policies, Procedures, Processes Standards, Specifications and Work Instructions related to fibre engineering design, planning, maintenance
assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the clients record via regular time and ticket/ task time entries. Provide guidance and training to customer personnel all 3rd party product installations and/or the related repair and maintenance activities when required as Numata Standard Operating Procedures. Market Related
r />
ng>
for the IT support team, while providing a high level of support and best practice knowledge to administrators systems across the organization, ensuring high levels of uptime and availability, integration, and automation
that is offered. Qualifications: Matric Degree Public cloud providers certification Requirements: 5 years' tools (eg. Mavern, NPM) 4 years' experience in public cloud and container platforms KPA's: Working alongside a team of IT professionals Working over various public sectors Continuous learning programme Apply now