an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
Linkedin, and Google searching. Previous cold calling experience This position is not suitable for a telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other Action-specific targeted projects via email and phone calls Ad hoc sales-related administration. Assist with of a long-term growth plan. Some degree of cold calling is expected for specific projects. General admin:
Linkedin, and Google searching. Previous cold calling experience This position is not suitable for a telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other Action-specific targeted projects via email and phone calls Ad hoc sales-related administration. Assist with of a long-term growth plan. Some degree of cold calling is expected for specific projects. General admin:
Responsibilities: Action allocated leads via telephone call first, and thereafter following the Establishment allocated network prospects in CRM by frequently calling, mailing, and entertaining prospects and customers
Responsibilities: Action allocated leads via telephone call first, and thereafter following the Establishment allocated network prospects in CRM by frequently calling, mailing, and entertaining prospects and customers
limited to the following): Tele sales and cold calling with the objective of providing either permanent
activities of departmental staff. Evaluate product quality for sales activities. Monitor consumer or marketing reporting structures for staff (visit schedules, call reports, monthly sales reports Motivate staff to