Quality Assurance Call Centre Jobs in Cape Town
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Customer service / support
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Centre Administrator Cpt - Cbd
Energy At Work
Cape Town City Centre
JHB000099-CP-1 Client Contact Centre Service Administrator Join Our Dynamic Client Contact Centre Team Are you ready you Position Available: Inbound Client Contact Centre and Correspondence Administrator Job Highlights: our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service Resolve queries efficiently, aiming for a first-call resolution experience that leaves our customers inbound telephone queue and tackle a minimum of 30 calls per day like a champion. Handle approximately 15
share this job on whatsappInbound Client Contact Centre Administrator
Masa Outsourcing LtdSouth Africa
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids
Client Contact Centre Service Administrator
Energy At WorkCape Town City Centre
JHB000099-CP-1 Client Contact Centre Service Administrator Join Our Dynamic Client Contact Centre Team Are you ready you Position Available: Inbound Client Contact Centre and Correspondence Administrator Job Highlights: our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service Resolve queries efficiently, aiming for a first-call resolution experience that leaves our customers inbound telephone queue and tackle a minimum of 30 calls per day like a champion. Handle approximately 15
Team Leader Cape Town
CareerboxCape Town Region
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed agent performance and conduct regular quality assurance checks of call and ensure processes and procedures departmental procedures. Create and maintain a high-quality work environment so team members are motivated months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Client Administrator Cape Town - Cape Flats (maccassar - Landsdowne)
Masa Outsourcing LtdSouth Africa
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids
Senior Recruiter Market Related
CareerboxWynberg
To provide quality and efficient service to our clients through the hiring and filling of vacant positions all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously service to clients Create and maintain a high-quality work environment Grade 12 or equivalent Sound knowledge Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
Senior Recruiter Wynberg - Cape Town
CareerboxWynberg
To provide quality and efficient service to our clients through the hiring and filling of vacant positions all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously service to clients Create and maintain a high-quality work environment Grade 12 or equivalent Sound knowledge Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
Client Services Team Leader Cape Town
Ntice Sourcing SolutionsCape Town Region
ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity is maintained and Key Responsibilities: Coaches the team to ensure quality of delivery meets the appropriate standard Analyzing portfolio effectively Conducting and maintaining quality checks and standards within their relevant teams Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
Client Services Team Leader Market Related
Ntice Sourcing SolutionsCape Town Region
ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity is maintained and Key Responsibilities: Coaches the team to ensure quality of delivery meets the appropriate standard Analyzing portfolio effectively Conducting and maintaining quality checks and standards within their relevant teams Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
Client Service Administrator NEW
Corporate PlacementsCape Town Region
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
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