OS and software related issues Competent in call centre management tools Matric National Diploma: Information
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional deliverables to these feature teams and serve as a quality assurance of their deliverables. User interface transactional
requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well for value and builds to continuously improve the quality of deliverables. ∙ Find ways to improve own and colleagues with complex coding problems. ∙ Conduct quality assurance and approve developed code linked to supplied development. ∙ Review work done by developers to assure all work has been done as per standards, methods ∙ Perform quality assurance on the work completed by junior developers. Quality assurance can cover code
requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well for value and builds to continuously improve the quality of deliverables. ∙ Find ways to improve own and colleagues with complex coding problems. ∙ Conduct quality assurance and approve developed code linked to supplied development. ∙ Review work done by developers to assure all work has been done as per standards, methods ∙ Perform quality assurance on the work completed by junior developers. Quality assurance can cover code
not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
actionable insights.
owner. Develop systems solutions in line with quality and delivery requirements. Preparation of system/technical development of high-quality code by the feature team. Ensuring peer review testing and quality is delivered Providing status and delivery updates to the Delivery Assurance Manager when required. Setting up of relevant Product Increment with the Team Lead and Delivery Assurance Manager. Taking ownership of delivery. Identifying dynamic and address accordingly with the Delivery Assurance Manager. Mentoring and upskilling of the feature