responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across be advantageous.
years of age. Minimum of 2 years call center experience in customer services and sales. Excellent communication
years of age. Minimum of 2 years call center experience in customer services and sales. Excellent communication
Excellent customer service. 16-18 CTC based on experience Pension
same, effectively.
· Assist staff when they experience complaints and problems with Service Providers
enhancing customer experience and achieving cost efficiency.
Customer Experience and Self-Service
Drive continuous initiatives to enhance customer experience, aiming for excellence in customer support across
encouraging team members to take ownership of customer experiences.
- Invest in the ongoing development and
advantageous
Experience:
- Minimum of 8 years experience in managing a call
implements same, effectively. · Assist staff when they experience complaints and problems with Service Providers nationally Requirements: Min 3 years working experience at a manager level within an emergency dispatch
Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales team members Experience in Team management/ leading a team / coaching people Experience doing customer complaints Experience in booking appointments including experience in “lead warming” Experience in financial Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales team members Experience in Team management/ leading a team / coaching people Experience doing customer
post article experience Minimum 3 years management experience Strong systems experience Kindly forward
collections Desired Experience & Qualification Key skills ● 5 years experience in switchboard/reception of languages/ additional language beneficial ● Experience in courier companies – booking of collections