for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
Minimum Requirements:
experience in high volume cold calls per day
Minimum Requirements:
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
management system) and provide guidance and advice to centre, relevant parties, and service providers involved consistent monitoring of the BMS, HVAC, electricity, water usage and waste management to achieve savings and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) consumption and costs systems at the managed centres are operational and reports faulty equipment to centre management and a service municipal accounts which includes electricity, water, sewerage, gas, refuse and municipal Rates and Taxes
management system) and provide guidance and advice to centre, relevant parties, and service providers involved consistent monitoring of the BMS, HVAC, electricity, water usage and waste management to achieve savings and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) consumption and costs systems at the managed centres are operational and reports faulty equipment to centre management and a service municipal accounts which includes electricity, water, sewerage, gas, refuse and municipal Rates and Taxes
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
Manager (POS24143)
Roodepoort (West Rand)
R 18 000 to R 22 000 per month
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared