for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management system) and provide guidance and advice to centre, relevant parties, and service providers involved consistent monitoring of the BMS, HVAC, electricity, water usage and waste management to achieve savings and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) consumption and costs systems at the managed centres are operational and reports faulty equipment to centre management and a service municipal accounts which includes electricity, water, sewerage, gas, refuse and municipal Rates and Taxes
management system) and provide guidance and advice to centre, relevant parties, and service providers involved consistent monitoring of the BMS, HVAC, electricity, water usage and waste management to achieve savings and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) consumption and costs systems at the managed centres are operational and reports faulty equipment to centre management and a service municipal accounts which includes electricity, water, sewerage, gas, refuse and municipal Rates and Taxes
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including changes to appointments. Answering and directing calls to appropriate executives and parties, taking messages
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including changes to appointments. Answering and directing calls to appropriate executives and parties, taking messages
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
and manages all documents in the office. Receives calls and visitors and notifies the relevant person of various events. Arranges all meals , coffee, tea water for visitors. Travel and Conference Co-ordination
and manages all documents in the office. Receives calls and visitors and notifies the relevant person of various events. Arranges all meals , coffee, tea water for visitors. Travel and Conference Co-ordination