OS and software related issues Competent in call centre management tools Matric National Diploma: Information
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
and maintaining company data through daily data capturing, quality assurance and customer support. KEY Quality Assurance (QA) checks in line with SOP on data captured into the systems, ensuring that data accuracy rotational peer QA checks in line with SOP on data captured into the system. • Ensure that error logs are control protocols. 6. Capture and Create System Data • Capture customer accounts (approved credit and cash pricing as per SOP or agreed timelines. • Meet data capturing accuracy targets through immediate self QA
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Key Account Managers to ensure adequate data has been captured correctly and timeously. Acquiring data
Key Account Managers to ensure adequate data has been captured correctly and timeously. Acquiring data
management. Requirements: Certificate in Office/Business Administration. Minimum 2 years of experience in an
Care Industry Skill: Innovation and risk taking Call Centre and business process methodologies Microsoft