The main purpose of the role is to allocate, monitor and manage calls received for support and ensure completion of the service within the clients SLA. Updating the call logging system. Scheduling and following up with the Technicians. Coordinating and managing calls. Updating the daily, weekly and
network. Ensuring correct escalation process internally and externally. Achieve voice, email and quality
orders, part no. creation, pricing. Transaction Risk management, Inventory management and providing ETA
network. Ensuring correct escalation process internally and externally. Achieve voice, email and quality
network. Ensuring correct escalation process internally and externally. Achieve voice, email and quality