- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
promptly. Assist guests in choosing appropriate room types and packages. Ensure all reservations are professionally. Assist guests with special requests, such as room preferences, dietary restrictions, or additional upselling room upgrades, additional services, or packages whenever possible. Monitor room availability occupancy and revenue. Implement strategies to optimise room rates based on demand and market trends. Maintain
promptly. Assist guests in choosing appropriate room types and packages. Ensure all reservations are professionally. Assist guests with special requests, such as room preferences, dietary restrictions, or additional upselling room upgrades, additional services, or packages whenever possible. Monitor room availability occupancy and revenue. Implement strategies to optimise room rates based on demand and market trends. Maintain
an experienced fleet controller for their control room. Duties will include incident and alert management technician would be an advantage. Previous control room experience is an advantage.
an experienced fleet controller for their control room. Duties will include incident and alert management technician would be an advantage. Previous control room experience is an advantage.
maintain records of work performed and parts used. Attend and facilitate Toolbox talks. Adhere to reasonable consultation or callouts if required. Safety and Housekeeping If SHEQ hazards and risks are identified to of the employer. Ensure that all safety and housekeeping standards and regulations are adhered to. Ensure PPE is always worn/used. Ensure to maintaining housekeeping standards within pre-determined standards and
diary management, attending to correspondence, preparing presentations as well as attending to Directors personal arrangements across the organisation. Ensuring general housekeeping is taken care of in the Durban Branch (including
diary management, attending to correspondence, preparing presentations as well as attending to Directors personal arrangements across the organisation. Ensuring general housekeeping is taken care of in the Durban Branch (including
responsibilities. . Administration . Attend Promotions . General Housekeeping. . Following Company policies