motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets >
up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered the course of operations and QA sessions. Is available for employees who experience work problems providing months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
training will be done within our Client Contact Centre for all successful candidates. The successful candidate
probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing
progress and skills gained within the Client Contact Centre.
service calls within the banking sector.
customer call backs to provide an update on the progress of the query
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email