Applications are open for a Customer Success Consultant at our client based in Somerset West.
Skills:
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential in a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / problems
solutions provider dedicated to delivering the utmost customer satisfaction across diverse sectors, including high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational parameters of customer margin policies. Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects. Coordinate with Customer Services to manage returns, replacement devices Manage customer purchase orders in collaboration with the procurement team. Handle customer back-order
high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational parameters of customer margin policies; Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects; Coordinate with Customer Services to manage returns, replacement devices timeliness; Manage customer purchase orders in collaboration with the procurement team; Handle customer back-order relationships with both internal and external customers; Prepare and deliver internal and external documents
1st and 2nd line technical support to business customers. About the Company We pride ourselves immensely receive, consummately professional, world-class customer service. We offer exceptional telephone services a recipe that not every cook can prepare. Our Customer Experience team currently consists of 4 sales South African customers. This can be by phone, chat or e-mail. We're looking for a customer service wizard configuring VoIP phones , making changes on the customers cloud-based PBX , troubleshooting call quality
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and submit for processing and dispatch Ensure all customers are answered from the enquiries Managing the sales company products on Takealot, Amazon and similar customers, uploading products and images for approval, maintain all registered domains are renewed Handle all customer queries e.g. troubleshooting, price queries, complaints
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and submit for processing and dispatch Ensure all customers are answered from the enquiries Managing the sales company products on Takealot, Amazon and similar customers, uploading products and images for approval, maintain all registered domains are renewed Handle all customer queries e.g. troubleshooting, price queries, complaints
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement opportunities to improve what we do, improve customers IT systems, and find smarter ways to deliver excellent topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved involved and deliver in complex projects for customers. Assist with technical presales, design, and project keeping management skills. Presentable and excellent customer facing, communications and phone skills. Be commercial
cutting-edge technology to cater to a dynamic customer base. They are on a search for a dedicated CRM and reporting tools within our CRM platform. Customize models, views, and search functionalities based on CRM projects, including implementations, customizations, and migrations. Integrate existing systems solutions. Proven experience in configuring and customizing CRM applications. A collaborative team player
data (i.e., where customer needs are not currently being met).