contact
in JHB to join their Customer Support Team, reporting to the Manager: Customer Support in Paarl.
This required.
/>Job Description:
Interface with customers to prioritize design resources and delegate tasks
on technical issues, ensuring compliance with customer and engineering standards
Manage project
materials maintenance
Work within the customer's PDM system and manage the product sales option
option matrix
Provide production support for custom order engineering requests
Skills
ng>
Team Leadership
Interface with customers to help establish and prioritize the utilization
technical soundness and compliance of designs to the customers, and general
engineering practices and standards
customer are
properly checked for soundness and compliance
Lead design reviews with the customer and suppliers
Lead CAD Design
Willing
development roadmaps
Support site activities, customer meetings/engagements, suppliers
focused on customer satisfaction, and ensuring targets and CSI standards and satisfactory customer service
(non-negotiable)
Excellent leadership and customer service skills
Above-average business acumen
development roadmaps Support site activities, customer meetings/engagements, suppliers Plan and execute engineers onsite at new customers Coordination of customer site activities, e.g., customer meetings, vehicle
/>Assist in customer visits, plant tours, and company presentations to enhance customer satisfaction
applications
Excellent communication skills with a customer-focused approach
Proactive problem-solving
cost-effective and accurate remedy to the fault or customer complaint.