valid RSA ID
advantageous. Business English. Good understanding of SARS / UIF & WCA online systems and procedures. Good
staff, and customers to ensure a smooth fulfilment of orders. First Respondent to Customers – Reception Reception, Switchboard management, Drop In customers. Orders Management and Invoicing Handling enquiries through reporting on Fridays. Customer Relationship Administration: Respond to customer orders via email, WhatsApp WhatsApp, or phone. Solve customer challenges. Daily processing tasks include quotes, payments, invoices month end Reports: Reporting on sales, dispatch, customer trends, and sales projections Reports to streamline
staff, and customers to ensure a smooth fulfilment of orders. First Respondent to Customers – Reception Reception, Switchboard management, Drop In customers. Orders Management and Invoicing Handling enquiries through reporting on Fridays. Customer Relationship Administration: Respond to customer orders via email, WhatsApp WhatsApp, or phone. Solve customer challenges. Daily processing tasks include quotes, payments, invoices month end Reports: Reporting on sales, dispatch, customer trends, and sales projections Reports to streamline
monitored. Ensure targets are met in accordance with customer scope. Ensure operations adhere to SHEQ and ISO Promoting customer relations: Maintain good relationships with external and internal customers and handle handle any customer complaints. Ensuring the Debtors Aging is kept current and escalating. Promote interdepartmental in daily morning meetings at Plant level with customer management. Review quality as per standard operating Develop, implement, and monitor guidelines for customer satisfaction. To support Contracts Manager to
monitored. Ensure targets are met in accordance with customer scope. Ensure operations adhere to SHEQ and ISO Promoting customer relations: Maintain good relationships with external and internal customers and handle handle any customer complaints. Ensuring the Debtors Aging is kept current and escalating. Promote interdepartmental in daily morning meetings at Plant level with customer management. Review quality as per standard operating Develop, implement, and monitor guidelines for customer satisfaction. To support Contracts Manager to
invoices for the stock that has been delivered to customers. This involves using trip sheets and track about documentation for the customers. • Processing credit notes for returned cylinders: If customers return cylinders the necessary paperwork to issue credit to the customer. • Assisting with adhoc duties: as an invoice tasks such as data entry, filing, responding to customer enquiries, or providing support to other team
24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only business risks. Customer Satisfaction: Foster a culture of service excellence by analyzing customer feedback guiding the resolution of complaints to enhance customer satisfaction scores (NPS). Health, Safety &
Responsible for compiling quotes and invoices on Pastel. Customer communication. Fully Bilingual. Requirements : (required): 3-5 years' experience in Admin and customer service 3-5 years' experience in stock control being able to handle/deal with complaints from customers · The ability to work as part of a team · Be self-driven High sense of urgency · Excellent phone manner · Customer focus · Technically minded · Planning ability