ensuring contract compliance with vendors and service level agreements with both internal and external stakeholders years' experience in contract management/service level agreements. Minimum experience should be at least management environment. Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration. 5-6 years' experience agreed service level agreements. Ensure team follows best practices and maintain service level agreements
optimizing revenue generation while maintaining a high level of customer satisfaction. KEY PERFORMANCE AREAS workforce management to meet and exceed service level expectations and daily revenue targets in the debtors Experience in debtors and retention at a mid-management level Experience managing an in-house revenue. Previous English Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability packages with the ability to learn new skills High levels of numeracy, accuracy and attention to detail as
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strong leader to take the workshop to the next level. You will be responsible for the full productivity
met, CSI is maintained, and exceptional service levels are adhered to at all times. The dealership has
of growing and mentoring the team to reach these levels.
Job Requirements
identify trends in refund claims at a customer level or store level Work with the organizations fraud system worked in the Fraud Department if not must be the level of a 2ic Matric Must be able to work rotational
identify trends in refund claims at a customer level or store level
Matric
Must
role. Advanced level of competency in MS Excel software application. Intermediate level of competency to work as part of a high-performance team. High level of accuracy and attention to detail required. Please
role. Advanced level of competency in MS Excel software application. Intermediate level of competency to work as part of a high-performance team. High level of accuracy and attention to detail required. Please
verbal) on all levels Proficient on all MS Office packages & possess a high level of computer literacy is treated with confidentiality and the highest level of security. Should you not be shortlisted for the verbal) on all levels Proficient on all MS Office packages & possess a high level of computer literacy
verbal) on all levels Proficient on all MS Office packages & possess a high level of computer literacy is treated with confidentiality and the highest level of security. Should you not be shortlisted for the verbal) on all levels Proficient on all MS Office packages & possess a high level of computer literacy