advantageous (German, Spanish and French)
language is
considered as a plus
-High School Graduate or equivalent
-Must hold relevant
DESCRIPTION Key Responsibilities: Execute business coaching principles diligently and effectively in line quality and business process improvements Conduct coaching and counselling accordingly in line with departmental internal operations support and standards Apply coaching for performance principles in all operational Strong numerical and analytical skills Business coaching experience advantageous Behaviours: Conveys information DESCRIPTION Key Responsibilities: Execute business coaching principles diligently and effectively in line
DESCRIPTION Key Responsibilities: Execute business coaching principles diligently and effectively in line quality and business process improvements Conduct coaching and counselling accordingly in line with departmental internal operations support and standards Apply coaching for performance principles in all operational Strong numerical and analytical skills Business coaching experience advantageous Behaviours: Conveys information DESCRIPTION Key Responsibilities: Execute business coaching principles diligently and effectively in line
that agents meet performance targets, providing coaching and training to improve agent performance, and ensure targets are met.
throughout the Cruise.
Customers Formal Education and Training: Grade 10 school leavers certificate / NQF level 3 equivalent Grade
Customers Formal Education and Training: Grade 10 school leavers certificate / NQF level 3 equivalent Grade
supervise the welcome desk teams, providing guidance, coaching, and performance feedback. Foster a positive and
representatives' performance and provide ongoing coaching and feedback Resolve customer complaints and inquiries