workflow and ensure customer satisfaction. High school diploma or equivalent. Previous customer service
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
ensure processes and procedures are adhered to. Coach Agents on issues arising during the course of operations experience work problems providing appropriate coaching, direction and resolution Respond appropriately Provide statistical and performance feedback and coaching to each team member as prescribed by the operating made must be consistent for all team members • Coaching and leadership practices for the team assist in levels; manage resources; good time management • Coaching Skills with an even temperament and the ability
increasing average client tenure Key Responsibilities: Coaches the team to ensure quality of delivery meets the achieving their daily KPIs Conducting regular coaching and one-on-ones to ensure that all consultants
increasing average client tenure Key Responsibilities: Coaches the team to ensure quality of delivery meets the achieving their daily KPIs Conducting regular coaching and one-on-ones to ensure that all consultants
Customers Formal Education and Training: Grade 10 school leavers certificate / NQF level 3 equivalent Grade
Customers Formal Education and Training: Grade 10 school leavers certificate / NQF level 3 equivalent Grade
hours Exceptional Superior support, development coach /mentor and on-going learning and training First
hours Exceptional Superior support, development coach /mentor and on-going learning and training First