To lead a team of second line technical support agents, ensuring swift and effective resolution of customer Implementation: • Oversee the day-to-day operations of the second line technical support team. • Ensure effective
systems? Looking to join a company culture that is second to none? Then look no further Our Fintech client
telephonic duty on the technical service desk, providing second line telephonic support to customers. Expected
collaboration and stakeholder management will be second nature and a core strength. Ability to influence
support of the customers' systems through first and second tier support and is the escalation point for support
support of the customers' systems through first and second tier support and is the escalation point for support