consistent, and organised in their approach Plan, execute, and deliver People focused Proven track record with clients Experience in leading and developing managers Strong track record of consistent performance delivery, improving results through performance management and coaching whilst creating an operating environment at a management level within a Call Centre of a large operation 4-5 years experienced in managing large communication skills 2 years' experience as a Operations Manager in a call centre environment Market Related
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
for all employees. Client and or stakeholder management Ensuring that the workplace has an adequate supply documentations and information is handed in to the OHS Manager to be added into the master safety file. Continuously information in duplicated and sent through to the OHS Manager. Conducting fire drills. Maintaining accurate administrative workplace safety and health committees Mentor and manage direct reports: SHE Reps, Fire Marshalls and First and coaching Stimulates and motivates Mentor and manage direct reports: SHE Reps, Fire Marshalls and First
variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take for relevant campaigns Coordinate with Gradbay Manager to help transition agent from Training to Gradbay own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Improvement Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations
variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take for relevant campaigns Coordinate with Gradbay Manager to help transition agent from Training to Gradbay own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Improvement Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations
tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate (MS
tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate (MS
hunting activities and to track and assist with management of remediation efforts for all identified IT vulnerabilities to seek long term solutions. Track and help manage remediation efforts ensuring a mature document security enhancements and make recommendations to management. Ensure and improve organisation's IT Security