2019
3 years exp as an IT Manager or Service Delivery Manager
3 years of exp managing teams and
and client end-users in support of the Service Delivery Manager and Network Security Operations Manager
and client end-users in support of the Service Delivery Manager. Confirm call resolution with End User
ID's & authorisation, manage service delivery operations, manage infrastructure resource administration
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
ensure consistent and predictable service delivery.
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
contract persons to effect service delivery
· Ensure all contract risk is managed
· Ensure Contract
PLEASE NOTE THAT THIS IS AN ONSITE POSITION AT OUR CLIENTS' OFFICES IN SOMERSET WEST, WESTERN CAPE. The Support Engineer plays a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitud