Service Desk Engineers provide IT end-user support on various components of an IT environment, including
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive understanding of the strategic vision for the service desk and the ability to set the long-term direction stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support
Purpose of the role Support Client's Wholesale and Enterprise customers in the telecoms industry. Lead the support groups in providing support services, reporting on performance of the team against set SLA's and OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relat
Kibo Technical stands at the forefront of technological advancement, offering innovative solutions to businesses across various sectors. Committed to excellence, we are currently seeking a driven individual to join our esteemed IT Helpdesk team. If you're passionate about delivering exceptional cust
qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support EXPERIENCE NEEDED 3 years working experience in IT IT Service Desk experience highly beneficial Monthly
the major incident management process. Keep service desk informed of progress on major incidents and controls and/or process improvements. Assist the service desk team leader with P3 escalations when required implementation of quality improvement initiatives at the service desk. What will set you up for success? Profitable
customer base. Resolves service desk issues and improves current service desk methods to increase productivity productivity, client service and evaluating desk efficiency. Coordinate Client query processes and ensure
customer base. Resolves service desk issues and improves current service desk methods to increase productivity productivity, client service and evaluating desk efficiency. Coordinate Client query processes and ensure