Friday About the role: Step into the role of Service Desk Coordinator, where your Grade 12/Matric qualification
qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent will an option to structure an annual bonus. IT, Service, Desk, Agent
media relations. Core Group is looking for a Service Desk Analyst to assist the group an companies within within with all things related to service and desk support on operations, networking and infrastructure
full-time, on-site Service Desk Coordinator for one of their key UK-based clients. The Service Desk Coordinator correspondence. Apply here: https://www.datafin.com/job/service-desk-coordinator-onsite/ OR e-mail a Word copy of and mention the reference number of the job. Service, Desk, Coordinator, Onsite,
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive understanding of the strategic vision for the service desk and the ability to set the long-term direction stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support
Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support EXPERIENCE NEEDED 3 years working experience in IT IT Service Desk experience highly beneficial Monthly
the major incident management process. Keep service desk informed of progress on major incidents and controls and/or process improvements. Assist the service desk team leader with P3 escalations when required implementation of quality improvement initiatives at the service desk. What will set you up for success? Profitable
Knowledge with AV, connecting speakers and displays Service desk environment Good communication skills Valid
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98%
with, internal and external stakeholders in the Service Desk environment to ensure their on-going commitment commitment. Agree and publish the Service Desk objectives with these stakeholders and report on performance Business Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient Service Management; Supervising or leading of a service desk environment; Workstation support. REQUIRED COMPETENCIES